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Consumer - Moby / Moby Islamic BNPL (4)
Accounts (3)
How do I sign up?
I am unable to login to my Moby account, what should I do?
I would like to update or change my phone number associated to my Moby account, what should I do?
Payments (12)
How do I pay with Moby?
How do I know if a store is Moby-enabled?
How do I pay my Moby installments?
View all 12
Spending Limit (6)
How do I check my spending limit?
Why is my Moby spending limit lower than the credit card limit given by my financial institution?
What should I do to increase my spending limit?
View all 6
Delivery, Returns and Refunds (5)
I have not received my orders, what should I do?
I received my order. However, the products are damaged or there is a shortage. What should I do?
I received the wrong size/item. What should I do?
View all 5
Merchant - Moby / Moby Islamic BNPL (4)
Account (4)
I am interested in being one of your merchants, how can I join you?
How long does the application process take?
My application was declined. Why?
View all 4
Payment (3)
How long does it take for me to receive the money transacted via Moby?
How much will it cost me as a merchant?
The customer is requesting a refund. What should I do?
Integration (2)
Which e-commerce platform are you able to integrate with?
What payment options do you provide?
Security (2)
Is Moby secure?
Will my data and information be safe with Moby?
Moby Insure (1)
General (4)
What is Moby Insure?
What types of insurance can I offer with Moby Insure?
Moby Insure partners with what insurance companies?
View all 4